Make sure the source is active: Make sure the camera or VCR is turned on before switching to the Capture tab. Check to ensure that the device is properly recognized and displayed in Device Manager.ģ. Then reboot the computer and reconnect the capture device. If the capture device is a USB device, make sure you run the hardware installer with the device disconnected.
If the capture device is a Pinnacle device, the correct driver can be downloaded here. Load the correct driver: Make sure that the correct driver is installed for the capture device that is being used. Launch Studio and see if the problem is resolved.Ģ. Make any necessary changes, and then click Apply and OK. If any of these services are not Started and set to Automatic, you can make those changes in this window. Right-click on the service name and choose Properties. Look for these services:Įach of those services should be Started and the Startup Type should be set to Automatic. Start Services: Go to Control Panel > Administrative Tools > Services. You may want to try uninstalling this application and check if the Importer still hangs.ġ0. Tune Up Utilities 2011: In at least one case it was found that having this program installed caused a hang up when clicking the Import button. This will open up the Speaker Configuration tool where you can set up your speakers.ĩ. Click on the Speakers options and press Configure.
Windows Vista/7/8: Go to Windows Control Panel > Sound. The Speaker Setup options are at the bottom. Windows XP: Go to Start > Settings > Control Panel > Sounds and Audio Devices. To resolve this, set the Windows settings appropriately. For example, if you have a 5.1 Surround speaker system, but Windows is set to Stereo, this failure can occur. Windows Speaker Set-up: In some cases it has been found that if you are using your speaker are not set up properly in Windows, this problem can occur. Try keeping the sound card disabled and use the on-board audio instead.Ĩ. If your motherboard has on-board audio and the sound card you disabled was one that was added.
Check with your sound card manufacturer's website and download the latest driver available for your specific sound card.ī. If Studio does not crash there are a couple of options:Ī. Now restart Studio and see if the problem still occurs.
Right click on the sound card and choose Disable. To do this, expand the Sound, video and game controllers section in Device Manager and locate the sound card. Disable the sound card: Try disabling the sound card in Device Manager. If one of the items listed is an old device that is no longer being used try uninstalling that device via Device Manager.ħ. Take note of the different capture options listed in the drop down list. Once it is open, select the Devices menu. AM Capture(For Studio 15 and Older): Go to Start > All Programs > Studio > Tools > AM Capture. Webcams: If at one point you had a webcam installed but it is now disconnected, try reconnecting the webcam or completely uninstalling the webcam software.Ħ. Other capture devices: If you have any non-Pinnacle capture devices, try removing/disconnecting them to see if they are causing the problem.ĥ. There should be a listing here that specifically states USB2 or Enhanced and not just USB.Ĥ.
You can identify if you have a USB2 port by going to Device Manager and expanding the Universal Serial Bus Controllers category. USB2 Devices: If the capture device is a USB2 capture device, make sure that it is connected to a USB2 port. Try either clicking on the Studio application tab on the Windows task bar or pressing ALT-TAB on your keyboard to cycle through the currently available windows.ģ. Importer may be hidden: It is possible in some cases that the Importer is actually available, but it is just "behind" the main Studio window.
If you do have your Documents folder located on a non-local drive, move it to your main local drive (Usually your C drive).Ģ. This could be on a Network drive or on an external hard drive. Documents folder: In some cases this problem is caused by having your Documents folder located on a non-local hard drive. The different resolutions to this can be divided into two categories:ġ. Each of the following steps have resolved the problem for some customers. There are many different reasons why this might happen.